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Corporate IT Ops Support – Administrator - Montreal

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Job Title:          Corporate IT Ops Support – Administrator - Montreal

Reports To:      Manager Corporate IT OPS Support

About us

M3-Tech is a Fintech, proud to be part of the M3 Group and serving over 8500+ independent brokers providing $65+ Billion in mortgage origination. With already over 70 M3 Techies already on board and offices in Montréal, Toronto and Vancouver, we believe in combining creativity and new technologies to deliver innovative solutions to our industry. We are focused on making our mark by providing the best mortgage experience for mortgage borrowers, brokers and lenders.

About the roles

We are looking for a bilingual (French and English) candidate to be a Corporate IT administrator that will contribute to our organizations success by bringing their exceptional customer service experience, love for advancing technology and the ability to help promote products and services to existing or potential customers:

The duties

·       Manage inbound calls and emails to deliver internal customer to support them on their IT issues;

·       Provide excellent customer service on all calls and emails;

·       Become an expert with the company technology programs;

·       Take appropriate action to efficiently resolves issues;

·       Receive and incorporate feedback to improve personal and business performance;

·       Efficiently enter data into company software program;

·       Logging items and issues into a ticketing system;

·       Thrive as a team player in a fast paced, high energy working environment;

·       Handle requests in a timely and professional manner and in accordance with company policies and procedures;

·       Provide email support to the customers for setting up email accounts, setup forwarding, password reset and troubleshooting emails accounts;

·       Setup email on customer devices (Cell phone, Tablet, Laptops and Desktop);

·       Troubleshoot hardware and software issues remotely and via phone;

·       Support Customers using Mail gun Relay service which provides real time email tracking, email analytics, Logs to diagnose the delivery failure and email address validation to improve Brokers mailing list.

The must haves

·       Minimum College Diploma in Computer Science or similar filed;

·       3-5 years experience as a IT technician or similar title and experience;

·       Excellent computer literacy and skills;

·       Strong multitasking abilities;

·       Strong listening and communication skills;

·       Must be comfortable working in a structured, measurable target driven environment:

·       Ability to ask probing questions, understand concerns, and overcome objections;

·       Professional and friendly attitude;

·       Self-discipline and self-motivated;

·       Excellent knowledge of MS Office applications, Office 365, Exchange Online service;

·       SharePoint service & OneDrive client.

What we offer

In addition to flexible working conditions and opportunities to grow, M3 Tech as part of the M3 Financial Group is a place where you'll find a community of collaboration and innovation, where you'll work with diverse people with their own unique stories and experiences.

We are M3 Tech a division of M3 Financial Group, an equal opportunity employer for diversity and inclusion and we do not discriminate on the basis of status or legally protected characteristic, including minorities/women/sexual orientation/gender identity/disability, and we are happy to consider all qualified individuals.

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